Frequently asked questions

Yes. Every Rooted Hands creation is handwoven by women artisans in southern Azerbaijan using natural, locally gathered reeds.

Absolutely. Since every piece is handcrafted, small differences in color, shape, or texture are natural and reflect the authenticity of the craft.

Yes, we offer worldwide shipping. Shipping costs and delivery time vary depending on your location.

Please allow 5–10 business days for domestic orders and 10–20 business days for international shipments.

Yes. Returns are accepted within 14 days, provided the item is unused and in its original condition. See our Refund Policy for details.

Keep your item away from moisture, clean gently with a dry cloth, and store in a cool, ventilated place.