Question 1

Are all products handmade?

Accepted Answer

Yes. Every Rooted Hands creation is handwoven by women artisans in southern Azerbaijan using natural, locally gathered reeds.

Question 2

Are slight variations normal?

Accepted Answer

Absolutely. Since every piece is handcrafted, small differences in color, shape, or texture are natural and reflect the authenticity of the craft.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we offer worldwide shipping. Shipping costs and delivery time vary depending on your location.

Question 4

How long does delivery take?

Accepted Answer

Please allow 5–10 business days for domestic orders and 10–20 business days for international shipments.

Question 5

Can I return or exchange a product?

Accepted Answer

Yes. Returns are accepted within 14 days, provided the item is unused and in its original condition. See our Refund Policy for details.

Question 6

How do I care for my woven products?

Accepted Answer

Keep your item away from moisture, clean gently with a dry cloth, and store in a cool, ventilated place.

Frequently asked questions